Use Case · Customer Experience

Zero-Wait Support with
Intelligent FAQ Automation

Transform your customer service from a cost center to a competitive advantage. Deploy an AI agent that resolves 70% of inquiries instantly, personalizes answers using real customer data, and hands over complex cases to humans seamlessly.

Simulate Chat See Business Value

ROI & Value

Tangible Business Impact

Implementing CKN Chatbot technology isn't just about adding a digital channel—it's about optimizing operational costs and elevating customer trust.

30-50% Cost Reduction

Significantly lower cost-per-contact by deflecting repetitive queries (Tier 1 support) from human agents.

Zero Wait Time

Eliminate queues. Customers get instant answers 24/7, increasing Customer Satisfaction (CSAT) scores immediately.

Infinite Scalability

Handle marketing campaign spikes or seasonal rushes (e.g., 11.11) without hiring temporary support staff.

Actionable Insights

Analyze conversation logs to discover what customers are actually asking for, driving product and service improvements.

The Traditional Way

  • Customers wait hours or days for simple answers via email or phone queues.

  • Agents burned out answering "How do I reset my password?" repeatedly.

The CKN Solution

  • Instant answers sourced directly from documents (RAG) and APIs.

  • Smart escalation: The bot handles the routine, agents handle the complex.

Customer Experience

From Frustration to Resolution

A seamless journey across touchpoints.

1. The Need

Customer has a question:
"My delivery is late."

2. Access

Customer opens LINE OA or Web Chat. No app install needed.

3. Intelligence

CKN Bot identifies intent, checks ERP for status, and drafts a reply.

4. Resolution

"Your package arrives at 2 PM."
Customer confirms reception.

5. Delight

Instant relief. CSAT score 5/5 logged in dashboard.

Core Capabilities

Built for Modern Customer Support

Knowledge Base (RAG)

Upload PDFs and manuals. The chatbot answers FAQs accurately without manual training.

Action & Transactions

Let customers change addresses, cancel orders, or upgrade plans directly in chat.

Sentiment Detection

Detects angry customers immediately and routes them to senior human agents to prevent churn.

System Integration

Connected to Your Business Core

A chatbot that sits in isolation is limited. We integrate deeply with your ecosystem to enable real automation.

CRM & Ticketing

Salesforce, Zendesk, HubSpot

ERP & Supply Chain

SAP, Oracle, Inno Supply Chain Biz

logic_flow.js 
async function resolveQuery(user, query) {
  // 1. Check Knowledge Base
  const kbAnswer = await rag.search(query);
  
  if (kbAnswer.confidence > 0.85) {
    return kbAnswer.text;
  }

  // 2. If complex, create Ticket
  const ticket = await crm.create({
    userId: user.id,
    issue: query
  });

  return `Ticket #${ticket.id} created.`;
}

Ready to Upgrade Your Customer Experience?

Let's discuss how Inno Digital Biz can tailor a customer service chatbot for your specific business needs.

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