Stop drowning in "reset password" tickets. Deploy an AI Assistant that integrates with Active Directory, ITSM tools, and internal knowledge bases to resolve 60% of IT requests instantly—freeing your team for high-value projects.
IT teams spend 30-40% of their time on repetitive Level 1 tasks. CKN Automation gives that time back.
Deflect routine queries (password resets, Wi-Fi access, VPN setup) before they ever reach a human agent.
Reduce the cost per ticket from an average of $20 (human) to less than $1 (AI automation).
No more waiting for IT to open at 9 AM. Remote and shift workers get instant help anytime, anywhere.
See how an incident is resolved in seconds without human intervention.
Employee forgets password or gets an error in SAP.
Chats with IT Bot via MS Teams or Portal. "I can't login."
Bot triggers MFA challenge (OTP/Push) to prove identity.
Bot calls Active Directory API to reset password or unlock account.
Issue fixed instantly. Ticket created & closed in ITSM for audit.
Securely handle password resets, account unlocks, and guest Wi-Fi provisioning via AD integration.
Answers "How do I configure the printer?" instantly by reading your internal SharePoint or Wiki docs.
Creates, categorizes, and routes tickets to the right team (e.g., Network vs. Hardware) in Jira/ServiceNow.
name: New Employee Onboarding trigger: type: intent match: "onboard_new_user" steps: # 1. Create AD Account - action: ad.create_user params: ou: "Employees" groups: ["VPN-Users", "Office365"] # 2. Assign Hardware License - action: jamf.assign_device params: type: "MacBook Pro" # 3. Notify Manager - action: slack.send_dm message: "Account created. Laptop shipping."
Native Connectors:
Stop wasting talent on password resets. Let Inno Digital Biz build your internal AI helpdesk securely on CKN Technology.