MarTech & Customer Engagement
Inno Marketing Biz

We transform how you connect with customers. Combining digital marketing, CRM, and real-time behavior tracking to build trust and strengthen relationships.

"Our solutions are not about replacing people—they are about empowering human value with AI-driven insights, ensuring every interaction builds trust."

IMB Solutions

Omni-Channel Excellence

Customer & Order Portals

Web & mobile portals for order status, claims, and service requests. Fully integrated with SAP ERP and TMS for transparent updates.

  • Self-service capabilities
  • Real-time status tracking

CRM & Behavior Tracking

AI-driven analysis of customer interactions. Capture key events like orders, claims, and escalations to trigger rapid responses.

  • Fact-based updates
  • 360-degree profiles

Digital Marketing Campaigns

Omni-channel marketing and targeted advertising with real-time campaign analytics for continuous optimization.

  • Personalized offers
  • ROI tracking

Our Platforms

Key Products

Order #1024

Approved
Credit Check Passed
Stock Reserved (WMS)

Order Management

A centralized digital platform (Portal, App, LINE) that streamlines the entire order-to-cash cycle. We automate validation rules for stock, credit, and pricing to eliminate errors.

  • Automated Approval: Instant checks on credit limits and inventory.
  • End-to-End Integration: Connects seamless with ERP, CRM, WMS, and TMS.
  • Real-time Visibility: Customers see live status updates, reducing support calls.
Customer Support

Claim & Complain Management

Turn negative experiences into loyalty. An end-to-end system for claim requests, approvals, and tracking accessible via Web, Mobile, or LINE Chatbot.

  • Multi-Channel Access: Submit claims via Portal or AI Chatbot.
  • Automated Workflows: Backend integration triggers immediate replacement or refund processes.
  • Transparency: Builds customer trust through visible resolution steps.
Sales Performance
Live Data Lake
Visits This Week
42
Conversion Rate
18%

Sales Visit & Lead Management

Empower your sales team with a mobile portal for customer visits, to-do lists, and check-in functionality. Acts as a Customer Information Hub.

  • 360° Customer View: Access orders, claims, and property data on the go.
  • Visit Management: Automate trip planning and visit approvals.
  • Data Lake & Power BI: Real-time analytics for data-driven sales strategies.

Seamlessly Integrated With

SAP ERP
Data Lake
Power BI
LINE OA
TMS

Ready to Engage Your Customers?

Discover how Inno Marketing Biz can digitalize your sales and service operations for the modern era.