The innovation engine of CKN. We design and implement intelligent IT solutions that automate business processes, connect data across platforms, and drive digital transformation.
Comprehensive IT solutions tailored to each business's unique ecosystem.
We guide businesses through the journey from digitization to full-scale digitalization. We modernize legacy operations and integrate innovative technologies to ensure you stay ahead of the curve.
Leveraging advanced AI and Robotic Process Automation (RPA) to eliminate repetitive tasks. We enhance decision-making speed and optimize workflows, freeing your team for high-value work.
We empower businesses by embedding intelligent models and tailored logic that align with real operational data. Our custom solutions adapt workflows to your exact processes and business goals.
Comprehensive IT support tailored to your unique ecosystem. We ensure your systems are secure, reliable, and optimized for peak performance 24/7.
IDB Products
LLM + RAG · Omnichannel · Built on CKN Core / Data / Server / UI
One reusable chatbot engine that serves customers, employees, and operations across Inno Supply Chain Biz, Inno Marketing Biz, GENEX, and METRIX EDGE – each with its own secure domain knowledge and integrations.
Smart Chatbot combines LLM-based understanding, RAG knowledge search, and deep integration with SAP/ERP, CRM, TMS/WMS, HR, and custom systems to answer questions, perform actions, and explain its reasoning – all while following your security and governance policies.
Always-on assistant for customers and employees – answering FAQs, tracking orders, and guiding workflows even outside office hours.
Connects via CKN Server to SAP, ERP, CRM, TMS/WMS, ticketing, and custom APIs to read real-time data and trigger real actions, not just give answers.
Reduces Tier-1 workload for call centers, planners, HR, and IT – so people can focus on exceptions, customers, and improvement work.
Supports TH / EN and regional languages, with separate knowledge spaces for Supply Chain, Marketing, GENEX, and METRIX EDGE.
CKN Observability provides metrics, logs, traces, masking, and audit trails with RBAC/ABAC to meet enterprise IT standards.
Scenario packs for Customer Service, TMS, HR, IT, and Marketing make rollout fast. Admins can enable/disable tools, channels, and knowledge without code changes.
We embed intelligent models that align with real operational data. Our custom AI and machine learning algorithms improve prediction accuracy and automate complex decisions.
Reduce paperwork time from days to minutes.
Significantly reduce reliance on manual labor.
Join the industry leaders using CKN's Inno Digital Biz solutions to automate workflows and drive growth.