Built on CKN Technology · Intelligent assistants · Secure integration
Inno Digital Biz delivers AI-powered chatbots that go beyond FAQs. We design, build, and operate conversational solutions that connect to your core systems, understand your business context, and automate real workflows across web, mobile, LINE OA, and internal applications – powered by the CKN Technology Framework.
Our chatbot solutions combine Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and workflow automation to deliver consistent, secure, and measurable experiences across your customer and employee journeys – with governance and observability from the CKN Technology stack.
Deploy one conversational brain across multiple channels: website widget, mobile app, LINE OA, internal portals, and contact center systems, with consistent tone and answer quality.
Identity and access control, audit logs, data masking, and deployment options that match your IT governance – from private cloud to on-premise – using the CKN Technology Core & Server components.
We focus on use cases that combine natural conversation with real system integration, so the chatbot can answer, execute, and escalate – not just talk.
24/7 assistance for customers across web and LINE OA with automatic handover to agents.
Digital assistant for employees integrated with ITSM, HR, and internal systems.
Copilot for sales teams to access customer, pricing, and order information.
Chatbot connected to TMS/WMS to provide real-time operations visibility.
One-stop assistant for HR FAQs and employee self-service.
Conversational access to compliance rules and risk checks.
The same chatbot foundation can be applied and specialized for each CKN business line and product, creating a consistent AI experience across supply chain, marketing, operations, and edge automation.
Chatbot as the conversational layer on top of TMS, WMS, Slot Booking, and Planning platforms.
Conversational marketing copilot to support campaign design, customer engagement, and analytics.
Generative experience (GENEX) assistant delivering personalized, AI-driven experiences across channels.
Chatbot companion for edge devices, weighbridges, and plant-floor automation under METRIX EDGE.
Our chatbot technology is designed as a modular platform that separates conversation logic, knowledge management, and system integration. This makes it easier to scale, govern, and extend to new use cases over time – fully aligned with the CKN Technology architecture.
LLM-based orchestration engine that handles intent detection, tool-calling, and multi-turn conversation flows with guardrails and safety policies.
Vector store and content pipelines to index documents, FAQs, SOPs, and domain-specific knowledge with access control per business unit.
API connectors to ERP, CRM, ticketing systems, and internal microservices, enabling the chatbot to read real-time data and execute business workflows.
*Diagram is conceptual. Actual implementation is tailored to each customer's IT landscape.
The chatbot platform is built on the CKN Technology stack – a set of reusable components for core services, data, UI, and integration – allowing us to deliver consistent, secure, and maintainable solutions across projects.
Foundational services used across chatbots and other applications.
Data and knowledge management for AI and analytics.
Backend runtime used by the chatbot and integration layer.
Frontend components and chat UI building blocks.
CKN_ENV=production CKN_REGION=asia-southeast1 CKN_OBSERVABILITY=enabled CHATBOT_CHANNELS=web,line,portal RAG_TOP_K=5
[METRIC] chatbot.latency.p95 = 820ms [METRIC] chatbot.csat.score = 4.6 [LOG] channel=line severity=INFO [TRACE] conversation_id=abc123 span=tool-call
policies:
- name: mask-sensitive-data
applies_to: ["id_card","phone","email"]
- name: allow-tools
roles: ["agent","admin"]
tools: ["erp.*","tms.*"]
We follow a structured, low-risk approach from discovery to production, ensuring that your chatbot delivers measurable value and can safely scale to new use cases.
Understand use cases, journeys, KPIs, data sources, and IT constraints. Prioritize quick wins and define success metrics.
Conversation design, knowledge mapping, integration blueprint, and clickable or working prototype for key journeys.
Implement chatbot engine, RAG pipelines, API integrations, and admin tools. Connect to channels (web, LINE OA, etc.).
Run pilot with selected users, analyze conversations, tune prompts and flows, and refine knowledge content.
Roll out to more users and channels, add new use cases (sales, support, operations), and continuously improve with analytics.
Whether you are planning your first chatbot or upgrading an existing solution, our team can help you design the right architecture, select the right models, and integrate with your business systems securely – using the CKN Technology platform as your foundation.