CKN Case Studies & Impact

Turning Operations into
Intelligent Digital Systems

Real projects where CKN delivered measurable impact across AI chatbots, production planning, manufacturing, pallet & presling, tourism, concrete logistics, and cement operations.

1. Multi LLM Chatbot 2. AI Production & S&OP 3. Manufacturing Waiting Time 4. Presling & Pallet 5. Concrete Truck Tool 6. Tourist GPS Platform 7. Truck Scale Automation
Case Study 01

Multi-LLM Enterprise Chatbot with Internal Data Sources

Industry: Trading / Manufacturing / Supply Chain · Region: Southeast Asia · Duration: 6–9 months

Business Challenge

Internal users spent significant time searching across SAP, legacy databases, file servers, and email threads. Knowledge was siloed by department, and answers were inconsistent between sales, logistics, and finance teams.

CKN Solution

  • Researched and developed a Multi-LLM architecture combining general LLMs and domain-focused models.
  • Built a secure RAG pipeline that connects to internal customer data (SAP, SharePoint, document repositories).
  • Implemented role-based tools for Sales, Logistics, and Management (e.g., order status, shipment ETA, pricing policy).
  • Added governance & audit: access logs, content filters, and conversation history for compliance.

Technical Highlights

  • • Multi-LLM router to choose the best model based on question category and sensitivity.
  • • Vector search with embeddings built from internal SOP, product catalog, contract terms, and FAQs.
  • • Tool-calling for live data: real-time SAP queries (order status, invoice, credit limit).
  • • Azure AD / SSO integration with strict role-based access control.
-50%
Internal Query Handling Time
3×
Faster Onboarding for New Staff
24/7
Self-Service Knowledge Access

“From five different systems and documents, down to one conversational entry point.”

Case Study 02

AI for Production Planning, S&OP & Shipment Planning

Industry: Cement & Building Materials · Scope: Demand, Production, S&OP, Shipment

Business Challenge

Planning teams operated through spreadsheets, manual consolidation, and monthly coordination meetings. Forecast accuracy was low, and production teams had frequent changeovers and last-minute rush orders.

CKN Solution

  • Implemented AI-based demand forecasting using historical sales, seasonality, promotions, and external data.
  • Designed an integrated S&OP cockpit aligning Sales, Production, and Logistics scenarios.
  • Built AI-assisted production planning (MRP / finite capacity logic) with plant-level constraints.
  • Automated shipment planning aligned with delivery slot booking and fleet availability.

Measured Impact

+25–30%
Forecast Accuracy (Selected Product Groups)
-18%
Inventory Carrying Cost
-20%
Production Changeovers

Key Platform Capabilities

  • • Interactive scenario comparison (baseline vs. promo vs. stretch target).
  • • Drill-down by plant, region, and sales channel.
  • • Automatic alerts when production or logistics capacity is exceeded.
  • • Integration with SAP for master data and actual posting.
Case Study 03

Reducing Waiting Time in Manufacturing Operations

Industry: Heavy Manufacturing · Focus: Queuing, Loading, Material Flow

From Manual Queues to Real-Time Flow

At the plant, trucks, materials, and production jobs frequently waited for each other: drivers in line at the gate, pallets waiting for loading, and finished goods waiting for trucks. This created invisible WIP, overtime cost, and customer complaints.

What We Implemented

  • Digital queuing board for inbound and outbound trucks.
  • Loading bay scheduling based on product, lane, and truck type.
  • Real-time dashboards showing queue length and waiting duration.
  • Rule-based dispatching logic to prioritize critical orders.

Results

  • Average waiting time per truck reduced by 30–60% depending on shift.
  • More predictable loading operations and improved OT control.
  • Better visibility for planners and plant managers.
-45%
Avg Truck Waiting Time
+20%
Throughput at Same Capacity
-15%
Overtime Related to Loading
Case Study 04

Fully Digital Platform for Presling & Pallet Management

Industry: Cement / Precast / Building Materials · Scope: Pallet / Presling Lifecycle

Business Context

Pallet and presling units are expensive and critical assets. The client faced frequent loss, mismatch with sales orders, and manual reconciliation at month-end.

Digital Platform Highlights

  • • Web & mobile tools to register pallet, presling, and associated products.
  • • Barcode / QR process for issuing, loading, returning, and scrapping.
  • • Full traceability from sales order → pallet → truck → customer.
  • • Reconciliation dashboard showing stock by plant, yard, and customer.
-40%
Pallet & Presling Loss
99%+
Traceability of Handling Units
T+1
Reconciliation Lead Time

“From paper and Excel to a live view of every pallet and presling in the network.”

Case Study 05

Digital Tool to Manage Trucks for Concrete Ready Mix

Industry: Concrete Ready Mix · Focus: Dispatching, Truck Cycle, Job Control

Operational Problem

The client operated multiple ready-mix plants with a shared fleet of trucks. Dispatching was manual, using phone calls and whiteboards. It was difficult to see real-time status for each truck, job, and plant.

Digital Dispatch & Control Tower

  • • Implemented a central web dashboard to monitor all trucks and jobs across plants.
  • • Defined standard cycle statuses: loading, in transit, onsite, pouring, washing, returning, etc.
  • • Mobile interface for drivers/operators to update real-time status.
  • • KPI tracking: cycle time, number of trips per truck, on-time percentage.
+1–2
Extra Trips per Truck / Day
-25%
Dispatching Time per Job
↑
Visibility of Fleet Utilization
Case Study 06

GPS Solution to Automate Operations for Tourist Business

Industry: Tourism & Travel · Focus: Fleet, Safety, Service Visibility

Tourist Operation Challenges

The client managed shuttle vans, tour buses, and drivers across multiple routes and tourist spots. Customer service and safety depended heavily on manual coordination, phone updates, and driver discipline.

GPS-Based Automation

  • • Installed GPS trackers with real-time location feed into a cloud platform.
  • • Developed dashboards for route monitoring, ETA prediction, and late trip alerts.
  • • Automated trip history, stop durations, and speed violation reporting.
  • • API endpoints to connect with booking / customer-facing applications in the future.
100%
GPS Coverage of Active Fleet
-30%
Manual Call / Coordination
↑
Safety & Service Transparency

Basis for future customer app with live tracking and digital service rating.

Case Study 07

Truck Scale Software Automation for Cement Business

Industry: Cement & Bulk Materials · Focus: Weighbridge, Gate, Compliance

Legacy Weighbridge Issues

The cement plant used semi-manual weighbridge processes. Operators typed data into standalone software, printed slips, and then re-keyed data into SAP. Risk of human error and fraud was high, and there was no real-time visibility for head office.

CKN Truck Scale Automation

  • • Developed truck scale software integrated with hardware I/O, RFID, and cameras.
  • • Automated gross / tare readings with strict user role separation and digital signatures.
  • • Direct integration to ERP (e.g., SAP) with posting and validation rules.
  • • Central dashboard for monitoring scale activity, exceptions, and audit logs.
-90%
Manual Data Entry at Scale
↑
Weight Data Integrity & Compliance
Real-time
Visibility for HQ & Audit Teams

Foundation for broader yard automation, smart gate, and integrated logistics billing.

Want to build a similar solution for your business?

Whether you are in manufacturing, logistics, tourism, or construction, we can adapt these patterns to your operation — with clear scope, KPIs, and measurable outcomes.

Talk to CKN About Your Project